Farm and Finds · Customer care
How can we help?
Find next steps for an order or send our team a note. You can contact us without creating an account.
Contact supportOrders and changes
The current checkout saves orders as pending and takes no payment. If you need to change or cancel a pending order, contact us promptly and include its order ID so we can review your request.
Delivery and tracking
The current pending, unpaid checkout does not provide a shipment date or carrier tracking. If an order ships in a future flow, use the shipment or tracking message for its details. If you still need help, contact us with the order ID.
Damaged, missing, or incorrect items
Contact us promptly with the order ID, item name, and a description of what is wrong or missing. Please wait for our instructions before mailing anything back.
Returns and refunds
The timeframes and refund and shipping terms on our returns page are proposed defaults for future paid orders. Current checkout does not take payment, so there are no paid orders to refund.
Read returns guidanceNeed a hand?
Contact support
Send your question here without signing in. Include the order ID, item name, and what happened or is missing so we can understand the issue.