Farm and Finds · Customer care
Returns, made straightforward.
Here is what to expect before sending an item back, how to contact us, and what happens next.
Start a returnEligibility
These proposed terms are for future paid orders of physical items purchased directly from Farm and Finds. Items marked final sale, personalized or custom-made items, perishable goods, and digital products are not eligible for a change-of-mind return. Items bought through another seller must be returned through that seller.
An order saved through the current storefront is pending and unpaid. It is not a completed purchase and cannot be returned; contact us if you want to ask about changing or cancelling one.
Return timeframe
For a future paid order, send your request within 30 calendar days of the carrier marking the package delivered. Once we approve it, send the item back within 14 calendar days. Contact us as soon as possible if your item arrives damaged, defective, or incorrect.
Item condition
Return items unused, unwashed, and in their original condition, with original packaging, tags, parts, and accessories. Please tell us if an item arrived damaged, defective, or incorrect, and include clear photos so we can review the issue.
How to request a return
- Use the form below and include your order number or pending order ID.
- Name the item and tell us why you are contacting us.
- Wait for our reply with approval and the correct return address and instructions.
- Pack the item securely and keep the shipment receipt and tracking details.
Refunds
The current checkout does not collect payment, so there are no paid orders to refund today. Under these proposed terms for future paid orders, an approved refund would go to the original payment method after we receive and inspect the return. Allow 5–10 business days for our processing, plus any additional time your bank or card issuer needs to post it. Original standard shipping would be refunded when we confirm that an item was damaged, defective, or incorrect.
Return shipping
Under these proposed terms, customers cover tracked return shipping for an approved change-of-mind return. If we confirm that an item arrived damaged, defective, or incorrect, we will provide a prepaid return label. Please wait for our instructions before mailing anything; unapproved packages may not reach the right destination.
Need a hand?
Start a return
Send us the order number, item, and reason. We will reply with the next steps.
For an unpaid pending order, say whether you are asking to change or cancel it.
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